Frequently Asked Questions

How long does M2 Lashes last?

Every pair of M2 Lashes is carefully handcrafted using premium fibers designed for durability. With proper care, your lashes can be reused up to 20 wears, making them a beautiful and cost-effective addition to your beauty routine.

To maximize their lifespan:

* Remove lashes gently after each wear.
* Clean away any adhesive with tweezers or a cotton swab.
* Store them in the original lash case to maintain their shape.

Are M2 Lashes cruelty-free?

Yes. Every M2 Lashes product is 100% cruelty-free and vegan.

We never use animal hair or test our products on animals. Instead, our lashes are crafted from high-quality synthetic fibers that deliver a luxurious, lightweight look while supporting ethical beauty standards.

Are your Lashes comfortable to wear?

Absolutely.

Our lashes feature an ultra-soft, flexible lash band that adapts comfortably to your natural lash line. They are lightweight enough for all-day wear, making them suitable for weddings, special occasions, work, or everyday beauty.

Many customers forget they’re even wearing them.

Are M2 Lashes suitable for beginners?

Yes.

Whether you’re applying false lashes for the first time or you’re an experienced beauty enthusiast, M2 Lashes are designed for effortless application.

For best results:

* Measure the lash against your eye and trim if necessary.
* Apply a thin layer of lash adhesive.
* Wait approximately 30 seconds until the adhesive becomes tacky.
* Place the lash close to your natural lash line and gently press into place.

Do you ship across India?

Yes. We proudly ship to customers across India. Orders are processed promptly and packed with care to ensure our lashes arrive in perfect condition.


Shipping charges and estimated delivery times are displayed during checkout.

How long does shipping take?

Most orders are processed within 1-2 business days.

Estimated delivery times:

  • Metro cities 2 to 4 business days
  • Other locations 3 to 7 business days

Delivery timelines may vary during holidays, festivals seasons, or due to courier delays.

Can I return or exchange my order?

Because false lashes are personal use beauty products, we cannot accept returns or exchange on opened or used items for hygiene reasons.

However, if your order arrives damaged, incorrect or defective, please contact us within 48 hours of delivery and our support team will gladly assist you with a replacement or suitable solution.

How do I care for my lashes?

Proper care helps extend the life of your lashes.

We recommend:

  • Remove lashes gently from the outer corner
  • Cleaning off any adhesive after each use.
  • Avoiding mascara directly on reusable lashes whenever possible.
  • Storing lashes in their original case.
  • Keeping them away from excessive moisture, and heat.

With proper care, your lashes can remain beautiful for many wears.

How do I track my order?

Once your order has been shipped, you will receive an email containing your tracking number and courier details.

You can also use the Track My Order page on our website to monitor your shipment.

If you have not received tracking information within 48 hours of placing your order, please contact our support team.

What payment methods do you accept ?

We offer secure checkout and accept:

  • UPI
  • Credit and debit cards
  • Net banking
  • Popular Digital Wallets

All transactions are processed through secure, encrypted payment gateway to ensure your information remains protected.

How do I contact M2 Lashes?

We are always happy to help.


If you have questions about your order, product or need styling advice,  you can reach us at:

Email: info@shopm2lashes.com

Our customer support team typically responds within 24-48 business hours on business days.

Still have a question?

If you couldn’t find the answer you are looking for, please do not hesitate to contact us. We are committed to providing a premium shopping experience and exceptional customer service every step of the way.

M2 Lashes- Effortless Beauty. Exceptional Confidence.